Monday 22 April 2013

Thwarted



Thwarted by recent winds and a general lack of enthusiasm for gardening, I've been staring at our patch of scrub with the forelorn hope it would magically transform itself into a Chelsea Flower Show winner.  The shabby remains of my tomato tent has flapped like Buddhist prayer flags these past months leaving only the zip holding it all together.  And the buffeting we took the other night shook the car so badly, the service clock reset itself from 12,500 to zero, which the receptionist at the garage assured me couldn’t happen.  It did and a service will follow next week just in case a bit's dropped off.

Post garage, I hauled myself back to Job 2.1 with depleted enthusiasm, arriving in the naïve hope that a quiet afternoon would follow, until the phone rang.  The harassed caller confessed to being a local florist  and asked,
“Is there a Mrs Hollybush-Wicklow on your ward?”
“That’s confidential information. Sorry.”
“Is she in your hospital or not?”
“Either way I still can’t give you the information you require.”  Yet she ploughed on regardless.
“But I’ve got these flowers going off and I want to deliver them to the right address.  Would you like the postcode?”
“Not really because we share a postcode with the surrounding mansions and it could be any of those dwellings that require delivery of your flowers.”
 “So is she there or not?"
“Love to help but you could beg me for a week and I still can’t give you confidential information.”
 “How am I going to deliver them then?”  And why was she making this my problem? I muted the handset for a moment while I thought the process through.
“You’ll have to go back to the person who ordered them and ask for more details.”  She gave this enormous sigh indicating thwarted-ness.
“You’ve wasted a lot of my time.  I should report you."  She was starting to get right up my beak.
“If you insist but then we are all bound by NHS governance and confidentiality rules.  Thank you for calling.”  Five minutes later, the phone rang again.
“Hi Raven, it’s Reception. Have you got a Mrs Hollybush-Wicklow on your ward?”

One thing bothering me is that I’ve been thwarted in my attempts to 'work less and earn more.'  My talents as a medical secretary are in real demand and I genuinely enjoy a day’s audio-typing and helping patients get their impingements dealt with.  And fundamentally I’m not bored.  I mentioned this in passing to management and, for some unfathomable reason, I’ve been unable to return to the serenity of the MedSecs office with no hope of rescue in sight.  Not only am I working late hours again but I’m worse off.  Seem familiar?

I was mulling over my bank balance yesterday morning when the toaster turned up its toes in spectacular style and fused all the downstairs appliances minutes before I was due to leave for a funeral. The eternal dilemma – should I be embarrassingly late or defrost the entire contents of the freezer.  Common sense won and so I found myself legging it into church just before the coffin arrived.

On the way home, I browsed the toaster collection in John Lewis and however flushed with cash I’m feeling, there was no way we’re parting with seventy quid.  So I hopped down to Argos and bought what I thought was a bargain.  It came in an enormous box so I had no doubt it would deal with a chunky slice of Gregg’s finest.  When I got the toaster out, there was no need to plug it in because I couldn’t get so much as a pop tart in the slot. I'd bought a Toaster designed for a Wendy House.  Back it went and I exchanged it for a more expensive and bigger box.  Was the toaster any bigger?  No.  And this went on until was on first name terms with their customer service advisor “Wendy" [at Belgrave Gate store in Leicester who is excellent by the way] and happy to give me a full refund because I've been thwarted.  I decided that since the gas bill will be horrific anyway, I’m grilling my bread the old fashioned way.

According to television’s, Paul Hollywood, really good bread should be eaten fresh from the oven and ‘au naturel’ with butter but I may starve long before that happens.  You see Alphonse has come over all 'Pilsbury Dough Boy' and brought flour, yeast and a set of Salter digital scales with a 25 year guarantee, and I’m guessing it’ll be a full quarter century before I get an edible loaf out of him.  Odd though, when I came to putting my 50 year old mechanical scales in the bin, I couldn’t help but shed some emotive tears at their parting.  The internal spring had gone, any accuracy was dubious but they came from my Mum’s kitchen.  She made dubious cakes and solid buns and so I learned to cook in school for self-preservation mainly but everything on the table was filled to the brim with love.  And in the week of her birthday, I've never missed her more.

Tip of the Blog:  Stanforth, our petrol-headed neighbour, has been nurturing a D-Reg Ford Fiesta into life.  His plan is to create a masterpiece from the wreckage and sell it on to some other mug instead of consigning it to the scrap yard.  Sadly on Saturday, when he turned the ignition key for the first time in six months, we were all left in no doubt that he's trying to convert a bag of spanners into a car.  "Bad petrol." he said looking thwarted.  "Bad petrol."


Raven




Tuesday 9 April 2013

The Unwinnable War

It's in. Prometheus; our new computer system and I love it.  However, legions on non-geek individuals at Job 2.1 absolutely have resolved to hate it for eternity and there, at the interface where humans meet SAP, is the problem. From the bitter experience of a £60M refit of a Manchester Dairy, I found that when established tradition meets new technology, holes open up in an organisation like a pair of fishnet tights.  Take Sister Ironsides for example who barked at me last week,
"Why haven't you printed off a patient census for tonight?"
"We don't need it."
"We do.  Or how can we see which patients are still here."  At one click of a mouse, I illuminated the screen.
"There they are. All tucked up for the night."
"But you have to print it out."  Wait for it. "It's your job."
"What?  Wasting paper?" Unphased by my reply, she went back on the offensive.
"Well, you didn't print one last night and someone wasn't discharged.  That was your fault."
"It was my day off."  Legend wills it to be my fault because she'd told everyone on four floors of my mistake before I arrived that morning.
And so began The UnwinnableWar between 21st century technology and those who want to carry on doing exactly what they've been failing to achieve in previous decades.  Take one consultant's secretary who'd flatly refused to do her training modules on the new system until she returned from holiday on the go-live day. Imagine her face when she discovered her man's patients hadn't been given time slots and fighting back the crocodile tears, she demanded the assistance of a Super User to administer personal tuition.  After about an hour, she was in real tears and told the SU in the surly manner of a Gatwick baggage handler,
"Don't you dare treat me like a child!"  Sadly, the secretary had underestimated the strength of the SU's character which had been honed on the playing fields of Everton.
"Well stop acting like one."  One nil to the geeks.

One of my earliest childhood memories is sitting on Mum's knee watching Emergency Ward 10 in black and white, on a foot-square tele.  All that starched cotton and heavy breathing put me right off any ideas of being a nurse and to this day, I rejoice in my choices.  And imagine my horror in confronting the Careers Woman in my teens at a special advisory session.  She wore a Crimplene frock which must have itched [I remember Dad using the stuff to clean knitting machines] but so did my school blazer. I was interrogated thus,
"How about nursing?"
"What about it?"
"We're short of nurses and you'd be good at it."  How did she know? I had top grades in all three sciences and wanted to be an astronaut.  Forget maths though, I'm rubbish without a spreadsheet.
"No.  I don't want to clean up after people thank you.  I'd rather be doctor."  She shook her head but the perm didn't move.
"Doctor?"  She had an answer for everything. "You'd have to go away from home for a long time.  Your parents wouldn't like that, would they?"
"You didn't give that old guff to my cousin."
"But he's a boy and academic."  What does that make me then?  "Now how about a nice secretarial course?  We're short of secretaries and you'd be good at it."
And so began my Unwinnable War between the brains I possess and what other people will let me do with them.  And this week, I hiding my knowledge of the SAP system behind a veil of ignorance.

Tip of the Blog:  With thanks to Stargate SG-1 for the title of today's post. I'd heard a god-like person admonish another with the promise of death because they "failed to win the unwinnable war".  Welcome to my world.
Raven

Dear John Lewis, Leicester

No apologies but I can't hold back any longer ... I'm missing you John Lewis.  There I said it! Since you closed the shutters over t...